Last updated: 23 June 2023
1. General Policy
All purchases made with Moltbot Assistant are final.
Due to the nature of our services, which involve time-based work, technical configuration, consulting, setup, custom skills, and automation assistance, we do not offer refunds once work has started.
By purchasing our services, you expressly agree to this Refund Policy.
2. Services Covered
This policy applies to all services, including but not limited to:
- Setup and configuration services
- Automation workflows
- Custom skills or logic
- Technical consulting or advisory work
- One-time services and recurring services
Whether services are delivered partially or in full, fees are non-refundable.
3. No Outcome-Based Refunds
Refunds will not be issued for:
- Dissatisfaction with results
- Performance expectations not being met
- Platform limitations or changes
- Third-party service restrictions, bans, suspensions, or enforcement actions
- Changes in your business model, intent, or circumstances
- Failure to follow instructions or recommendations
We do not guarantee specific outcomes, and refunds are not tied to performance.
4. Access, Credentials & Third-Party Issues
We are not responsible for:
- Incorrect, incomplete, or revoked access provided by you
- API changes, outages, or policy changes by third-party platforms
- Platform shutdowns or feature removals
No refunds will be issued for delays or failures caused by third-party services or user-provided access.
5. Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute:
- Violates this Refund Policy
- May result in immediate termination of services
- May lead to permanent refusal of future services
We reserve the right to submit evidence, logs, and communications to payment processors in response to disputes.
6. Exceptional Cases (Sole Discretion)
Any refund, if considered at all, is:
- Granted solely at our discretion
- Evaluated on a case-by-case basis
- Not guaranteed under any circumstances
Approval of one exception does not create a precedent for future cases.
7. Cancellation of Ongoing Services
If you cancel a service:
- Fees already paid remain non-refundable
- Any unused time or scope is forfeited
- No partial or prorated refunds are provided unless explicitly stated in writing
8. Legal Safeguard Clause
To the maximum extent permitted by law:
- This Refund Policy limits our financial exposure
- Refunds are not a right, but a discretionary courtesy
- Liability is capped as outlined in our Terms and Conditions
9. Policy Updates
We reserve the right to modify this Refund Policy at any time without prior notice.
Continued use of our services constitutes acceptance of the updated policy.
10. Contact
For refund-related inquiries only:
Service Name: Moltbot Assistant
Email: hello@moltbotassistant.com